Terms of Service

Last updated: May 9, 2026 · Effective: May 9, 2026

Welcome to Syntra. These Terms of Service ("Terms") form a binding agreement between you ("you", "your") and Syntra ("Syntra", "we", "us", "our"), an independent developer based in the United States. By installing or using the Syntra mobile application (the "Service"), you agree to these Terms. If you don't agree, don't use the Service.

1. Eligibility

You must be at least 13 years old (16 in the European Economic Area and the United Kingdom) to use Syntra. By using the Service you represent that you meet this requirement. If you're using Syntra on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Your account

You can use Syntra without an account, but creating one lets your data sync across devices. You're responsible for keeping your sign-in credentials safe and for all activity under your account. Notify us at hello@syntra.app immediately if you suspect unauthorized access.

You can delete your account at any time from Settings → Account → Delete Account in the app, or by emailing the address above. Account deletion permanently removes your data within 30 days.

3. Subscriptions and billing

Syntra Pro is offered as an auto-renewing subscription billed through the App Store (Apple) or Google Play. By starting a subscription you acknowledge:

• Payment is charged to your Apple ID or Google account at confirmation of purchase.
• The subscription renews automatically at the end of each billing period at the same price unless cancelled at least 24 hours before the end of the current period.
• You can manage and cancel subscriptions in your platform account settings (Settings → Apple ID → Subscriptions on iOS; Play Store account on Android). Apple and Google control the actual billing relationship.
• If a free trial is offered, the trial automatically converts to a paid subscription at the end of the trial period unless cancelled. Any unused portion of a free trial is forfeited if you start a paid subscription before the trial ends.
• Refunds for partially-used billing periods are not offered by Syntra. Refund requests are handled by Apple or Google according to their published policies. EU consumers retain statutory withdrawal rights as described in section 12.
• Prices listed in the app are inclusive of any value-added tax where applicable; otherwise tax is added at checkout per your platform's billing rules.

4. Acceptable use

You agree not to:

• Use Syntra for any unlawful purpose or to facilitate illegal activity.
• Attempt to circumvent the voice-trial limits, rate limits, authentication, or any other access control.
• Reverse-engineer, decompile, or otherwise attempt to extract source code from the Service, except where applicable law explicitly permits it (e.g. interoperability under EU directives) or where we publish parts of it as open source.
• Send abusive, defamatory, hateful, harassing, or unlawful content through the Service.
• Use the Service to spam or impersonate any person or entity.
• Use automated tools (scrapers, bots) to access the Service except as permitted by a published API or with prior written permission.

We may suspend or terminate your access if we believe in good faith that you've violated these Terms. Where reasonably possible we'll give you advance notice, except in cases of repeat or egregious violation, fraud, or legal obligation.

5. Your content

You own everything you create in Syntra — your tasks, events, habits, and history are yours. We claim no ownership over your content and will never use it to train AI models without your explicit, opt-in consent.

You grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, process, and display your content for the sole purpose of operating the Service for you. This license terminates when you delete the content or your account.

6. AI parsing & accuracy

Syntra uses third-party AI (Google Gemini) to interpret your voice input. AI output is probabilistic — it can misclassify, hallucinate, or get details wrong. You are responsible for reviewing what Syntra creates on your behalf. We are not liable for missed appointments, missed reminders, financial losses, or other consequences arising from AI errors. Syntra is a productivity aid, not a substitute for human judgment.

7. Service availability

We do our best to keep Syntra available, but the Service is provided "as is" without uptime guarantees. We may need to take parts of the Service offline for maintenance, upgrades, or unforeseen issues. We are not liable for downtime or data unavailability except as required by mandatory law.

8. Disclaimer of warranties

To the maximum extent permitted by applicable law, Syntra is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including (but not limited to) merchantability, fitness for a particular purpose, accuracy, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or that any defects will be corrected, or that the Service or the servers that make it available are free of viruses or other harmful components.

Some jurisdictions do not allow the exclusion of certain warranties, so portions of this section may not apply to you.

9. Limitation of liability

To the maximum extent permitted by applicable law, our total liability for any claim relating to the Service is limited to the greater of (i) the amount you paid us in the twelve (12) months preceding the claim, or (ii) USD $50. We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of data, loss of profits, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so portions of this section may not apply to you. Nothing in these Terms limits liability that cannot be excluded under applicable law (such as liability for fraud, gross negligence, or personal injury caused by negligence).

10. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the Service, or your violation of any third-party rights.

11. Termination

You can stop using Syntra at any time by deleting the app or your account. We may suspend or terminate your access to the Service for any violation of these Terms or as otherwise required by law. Sections that by their nature should survive termination — including ownership, disclaimers, limitations of liability, indemnification, and dispute resolution — survive termination of these Terms.

12. EU consumer rights & statutory withdrawal

If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, you may have a 14-day right of withdrawal from a digital-content purchase under your local law. By starting to use the Service immediately upon purchase you may be deemed to have consented to early performance and waived this right; otherwise, contact us at hello@syntra.app within 14 days of purchase to exercise it. Your statutory rights as a consumer are not affected by these Terms.

13. Changes to these Terms

We may update these Terms as the Service evolves. Material changes will be announced in-app and via email if you have an account, at least 14 days before they take effect (immediately for legally-required changes). Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Governing law & disputes

These Terms are governed by the laws of the United States and the State of Connecticut, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally will be resolved exclusively in the state or federal courts located in Connecticut, and you consent to personal jurisdiction in those courts.

If you are a consumer resident in the EU, EEA, or UK, nothing in this section deprives you of the protection of mandatory provisions of consumer-protection law in your country, or the right to bring claims in the courts of your country.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be replaced with one that comes closest to expressing the original intent in an enforceable manner.

16. Contact

Questions about these Terms? Email hello@syntra.app.